Is poor communication and customer service
causing damage to your business?

Fact: Poor communication is one of the primary causes of dissatisfaction
for customers within the hospitality sector.

EnglishOnline.London will identify your staff’s essential needs and provide
them with fully customised 1-1 training & support.

Result: Your business will be equipped with exceptional language and
communication tools to deliver customer service of the highest level

– Does your business activity rely heavily on customer satisfaction?
– Is language and communication a major barrier to success?
– Do you have a training support system in place to deliver exceptional results?

The true cost of poor communication at work

We understand how difficult it can be for an organisation to find staff with suitable levels of language
and communication skills. And this can have a VERY detrimental effect on all areas of business, including:

Poor customer service & communication
Unfavourable reviews from guests
Difficulty assessing & monitoring staff requirements
High costs of staff training
High staff turnover
Staff lacking confidence & skills

Don’t worry, we’ve got you covered.

A fully customised training system
to support all your business needs

✦ Improved customer service / satisfaction & reviews
✦ Greater precision, clarity and effectiveness of communication with guests
✦ Effective assessment and monitoring of staff training requirements
✦ Excellent career development opportunities for staff
✦ Loyal, happy & motivated staff

How do we know it is the right course for your organisation?

All courses are overseen by EnglishOnline.London Founder and Director, Brett Chapman who has over 20 years of experience as a specialist language and communication teacher, delivering outstanding results to companies and organisations in both London and overseas.

Fully Customised Courses:

Continued personalisation of all elements of your course, including:

Specific language skills and areas of study
Tailored to common issues from native language interference
Fully integrated to support individual goals, projects and interests
Applying language skills to the wider context of learners’ needs
Preferred mediums of study

What some of our satisfied customers have to say:

Testimonials

It has really helped me to have continued support through my courses with English Online for so many different situations with my work. My teacher has been so helpful and supportive and it's really fun to have courses relating to all my favourite topics that I'm interested in. I would recommend these courses to anyone who wants to move forward in their work and their communication.

Regina Maiseviciute Haydon.

Testimonials

English Online provides a great learning experience, whether you are looking to refine your writing skills or practice your speaking. I highly recommend this platform for any professional needs.

Honorata Jarocka.

Testimonials

I think it is very important having a teacher that make you want to study without being boring, but funny instead. It is such an interesting experience because every lesson I learnt something new. Brett helps me to boost my confidence and improve my communication skills. I will recommend these courses to anyone who want to learn English.

Robin Lu.

What you receive:

Full initial assessment, identifying individual requirements
Personalised 1-1 courses
Live 1-1 video lessons
Support between lessons through interactive Virtual Study Room
High quality, award winning, self study modular courses on all key areas of language
Any combination of self-study or guided courses
Editing + proofreading services